Return & Refund
30-day money-back guarantee
We want you to feel confident when ordering from Tayloba. If you’re not satisfied, you may request a return within 30 days of delivery, subject to the conditions below.
Return eligibility
- Item must be unused and in original condition.
- Return must include original packaging and all included accessories.
- Return request must be submitted within 30 days of delivery.
Non-returnable items
The following are not eligible for return (unless required by applicable law):
- Items that show signs of misuse, damage, or alteration.
- Missing parts, accessories, or original packaging.
How to request a return
Email us at contact@tayloba.com with:
- Your order number
- Reason for return
- Photos (if item arrived damaged, defective, or incorrect)
Return shipping
Return shipping costs are typically the customer’s responsibility unless the item is defective, damaged on arrival, or incorrect. The return address will be provided after your return request has been approved.
Refunds
Once your return is received and inspected, we will notify you of approval. If approved, refunds are processed to the original payment method within 10 business days.
Processing time may vary depending on your bank or payment provider.
Damaged, defective, or wrong item
If your item arrives damaged, defective, or you received the wrong product, contact us within 48 hours of delivery. We’ll prioritize your case and provide the appropriate solution.
Order cancellation
Orders may be canceled within 12 hours of purchase. After this period, the order may already be processed or shipped.
Once an order has been shipped, cancellation is no longer possible. Customers may initiate a return after delivery according to our 30-day return policy.
Lost or marked as delivered packages
If tracking shows “delivered” but you have not received your package, please contact the courier directly first.
We will open an investigation with the shipping carrier. Refunds or replacements will only be issued after confirmation from the carrier that the package was lost in transit.
Contact
For any return or refund questions, email us at:
contact@tayloba.com