Return & Refund
30-Day Money-Back Guarantee
Last updated: July 2026
We want you to feel confident when ordering from Tayloba. If you’re not satisfied, you may request a return within 30 days of delivery, subject to the conditions below.
Return Eligibility
- Item must be unused and in original condition.
- Return must include original packaging and all included accessories.
- Return request must be submitted within 30 days of delivery.
Non-Returnable Items
The following are not eligible for return unless required by applicable law:
- Items that show signs of misuse, damage, or alteration.
- Items with missing parts, accessories, or original packaging.
How to Request a Return
Email us at contact@tayloba.com with:
- Your order number
- The reason for your return
- Photos, if the item arrived damaged, defective, or incorrect
Our support team usually responds within 1 business day.
Return Shipping
Return shipping costs are typically the customer’s responsibility unless the item is defective, damaged on arrival, or incorrect. The return address will be provided after your return request has been approved.
We do not charge any restocking fees for approved returns.
Original shipping charges, if applicable, are non-refundable unless the return is due to our error or a defective product.
Refunds
Once your return is received and inspected, we will notify you of approval. If approved, refunds are processed to the original payment method within 10 business days.
Processing time may vary depending on your bank or payment provider.
Damaged, Defective, or Wrong Item
If your item arrives damaged, defective, or you received the wrong product, contact us within 48 hours of delivery. We will promptly review your case and offer an appropriate solution, including a replacement or refund where applicable.
Exchanges
We currently replace items only if they arrive damaged, defective, or incorrect. If you need assistance, please contact our support team.
Order Cancellation
Orders may be canceled within 12 hours of purchase. After this period, the order may already be processed or shipped.
Once an order has been shipped, cancellation is no longer possible. Customers may initiate a return after delivery according to our 30-day return policy.
Lost or Marked as Delivered Packages
If tracking shows “delivered” but you have not received your package, please contact the courier directly first.
We will open an investigation with the shipping carrier. Refunds or replacements will only be issued after confirmation from the carrier that the package was lost in transit.
Our Promise
Our goal is to make every purchase with Tayloba simple, secure, and worry-free. If you have any questions, we’re always happy to help.
Contact
For any return or refund questions, please contact us:
Email:
contact@tayloba.com
Business Hours:
Monday – Friday
9:00 AM – 6:00 PM (GST)