FAQs
Frequently asked questions
If you can’t find your answer, contact us anytime at contact@tayloba.com.
How can I contact Tayloba?
You can reach our support team by email at contact@tayloba.com. We typically respond Monday to Friday.
Do you ship worldwide?
Yes — we ship internationally. Availability may vary depending on the product and destination.
Where do you ship from?
We fulfill orders through international partner warehouses depending on the destination, in order to provide reliable delivery and tracking.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us within 12 hours of placing it. After this period, your order may already be processed or shipped and changes may not be possible.
What payment methods do you accept?
We accept major credit and debit cards (Visa, Mastercard, American Express) and other local payment options when available at checkout.
When will my order be processed?
Orders are typically processed within 1–3 business days (Monday to Friday, excluding holidays). Once shipped, you will receive a confirmation email with tracking details.
Tracking may take 24–48 hours to update after dispatch.
How long will it take to receive my order?
Delivery times depend on the destination and the shipping method selected (standard or express, when available). For the most accurate estimate, please check:
- The delivery information box under the Add to cart button
- Our Shipping Policy page (tables by destination)
Delivery times are estimates and may vary due to customs clearance or carrier performance.
What if I don’t receive my order?
If your order hasn’t arrived within the estimated timeframe shown on your tracking, please contact us and we’ll help you investigate with the carrier.
If the carrier confirms the package was lost in transit, we will offer a replacement or refund according to our policies.
Will I be charged customs or import taxes?
Depending on your country, customs duties or import taxes may apply upon delivery. These charges are determined by local authorities and are the customer’s responsibility.
How do I return an item?
To request a return, email us at contact@tayloba.com with your order number and reason for return.
Please do not send items back before approval. The return address and instructions are provided after validation.
What if the item is defective, damaged, or incorrect?
Please contact us as soon as possible with your order number and clear photos of the issue. We’ll work quickly to resolve it.
When will I receive my refund?
Once your return is received and inspected, we’ll notify you of the approval status. If approved, refunds are issued to the original payment method within 10 business days.
Your bank may take additional time to post the refund. If more than 15 business days have passed since approval, contact us at contact@tayloba.com.
Questions about SnapGrip™
Everything you may want to know about setup, compatibility, remote use, and everyday shooting.
How do I set up SnapGrip™?
Setup is quick and simple:
- Snap the grip onto your MagSafe-compatible phone or case
- Turn on the detachable Bluetooth remote
- Pair it with your phone through Bluetooth
- Open your camera app and start shooting
Does SnapGrip™ work with iPhone and Android?
Yes. SnapGrip™ works with both iPhone and Android devices that support magnetic attachment directly or through a compatible magnetic / MagSafe-style case.
Do I need to install an app to use the Bluetooth remote?
No. The detachable Bluetooth remote connects directly via Bluetooth and does not require a third-party app for standard photo and video use.
How do I pair the remote with my phone?
Turn on the remote, open your phone’s Bluetooth settings, and select the remote from the available devices list. Once connected, you can start using it right away.
Does the remote support quick wake?
On supported iPhone and Android devices, the remote may help wake or activate the camera more quickly. Compatibility can vary by phone model, and this function is not supported on some devices such as certain Samsung models.
What is the Bluetooth remote range?
The remote works from up to 10 meters away, making it great for hands-free selfies, group shots, content creation, and live setups.
Does the zoom button work on iPhone?
On some iPhones, the zoom function may require Accessibility → Zoom to be enabled. Standard shutter functions work normally after Bluetooth pairing.
What should I do if the remote won’t connect?
Try these quick fixes:
- Turn Bluetooth off, then back on
- Forget the remote in your Bluetooth settings, then reconnect it
- Turn the remote off and on again
- Make sure you are on your camera screen before using it
What if the remote connects but doesn’t work properly?
Make sure your camera app is open and ready. If you are trying to use zoom on iPhone, confirm that Accessibility → Zoom is enabled if needed.
Does SnapGrip™ support low-light shooting?
Yes. You can choose the version with the optional selfie light for brighter selfies, clearer videos, and better low-light content.
Is the grip strong and secure?
Yes. SnapGrip™ uses a strong magnetic hold designed to stay secure during normal everyday shooting and content creation.
Can I use SnapGrip™ with a tripod?
Yes. SnapGrip™ includes a 1/4" tripod mount, so you can attach it to compatible tripods and accessories.
What is included with SnapGrip™?
Your order includes the SnapGrip™ handle and the detachable Bluetooth remote. If you select the upgraded option, the selfie light is included as well.
Is SnapGrip™ easy to carry?
Yes. Its lightweight design makes it easy to carry in a bag, travel kit, or everyday setup without adding bulk.